Terms of service
1. About OONACO
These terms apply to purchases made through the OONACO online store. OONACO sells fashion and costume jewellery and related accessories.
By placing an order through our website, you agree to these Terms of Service.
2. Products and descriptions
We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes and other information are accurate. However, colours may appear slightly different depending on your device or screen.
Please check the product description and measurements carefully before placing your order.
3. Orders
When you place an order, you are making an offer to purchase the products selected. Your order will be confirmed once payment has been successfully received and we have accepted the order.
We reserve the right to cancel an order where there is an obvious pricing or listing error, the product is unavailable, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, you will receive a full refund.
4. Prices and payment
All prices are displayed in GBP (£) unless otherwise stated.
Payment must be completed at checkout using the payment methods available on our website.
We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted.
5. Delivery
We aim to dispatch orders within the timeframe stated on our website. Delivery times are estimates and may vary due to circumstances outside our control.
You are responsible for providing a correct and complete delivery address.
6. Returns and refunds
Our returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
Nothing in these Terms affects your statutory consumer rights under UK law.
7. Faulty or incorrect products
If you receive a product that is faulty, damaged or not as described, please contact us as soon as possible. We will deal with the issue in accordance with your statutory consumer rights.
8. Jewellery care
Our jewellery is designed to be cared for appropriately. Exposure to water, perfumes, lotions, chemicals, sweat and other substances may affect the appearance or longevity of some jewellery.
Please follow any care instructions provided with your product.
9. Intellectual property
All OONACO branding, logos, photographs, product descriptions and original website content belong to OONACO or its relevant licensors and may not be copied, reproduced or used without permission.
10. Website use
You agree not to misuse our website, attempt to interfere with its operation, or use it for fraudulent or unlawful purposes.
11. Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for your statutory consumer rights.
12. Changes to these Terms
We may update these Terms from time to time. The version applicable to your purchase will be the version in force when your order is accepted.
13. Governing law
These Terms are governed by the laws of England and Wales. Where applicable, you will also benefit from any mandatory consumer protections provided by the law of the UK country in which you live.
14. Contact
If you have any questions about these Terms or an order, please contact OONACO using the contact details provided on our website.