Shipping policy

UK Delivery

We currently ship orders within the United Kingdom.

Orders are normally processed and dispatched within 1–3 working days after payment has been received.

Once your order has been dispatched, you will receive a confirmation email with delivery information where available.

Delivery options

Available delivery options and prices will be shown at checkout before you complete your purchase.

Delivery times may vary depending on the service selected and circumstances outside our control.

Delivery delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to postal services, severe weather, strikes, busy periods or other circumstances beyond our control.

If your order appears to be delayed, please contact us and we will do our best to assist.

Incorrect delivery address

Please check your delivery address carefully before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required to resend the order.

Lost or damaged parcels

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and item where appropriate.

If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate with the delivery provider.

International delivery

International delivery may be introduced in the future. Where international delivery is available, shipping costs, estimated delivery times and any applicable taxes or customs charges will be displayed at checkout.

Contact

If you have any questions about delivery or your order, please contact OONACO using the contact details provided on our website.